Shipping policy

Thank you for shopping with Us! We are committed to providing a seamless and reliable delivery experience for our customers. Please review our shipping policy below for more details:

Handling & Processing Time

  • Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
  • Last Order Time: 5:00 PM, (GMT-06:00) Central Standard Time (Chicago).
  • Weekend Orders: Orders placed on weekends are processed the next business day.

Shipping & Transit Time

  • Once your order is dispatched, the transit time is typically 2-3 business days (Monday to Friday).
  • Total Shipping Time: From the time of purchase, you can expect your order to arrive within 3-5 business days, Monday to Friday.
  • Business Days: Shipments occur Monday to Friday.
  • Notes: Delivery times are estimates and may vary due to external factors such as weather conditions or carrier delays.

    Shipping Fees
  • All orders shipped within the United States Free of Cost.
  • At this time, we only ship within the United States.

    Shipping Process
  • Reliable Courier Services: We ship via UPS and FedEx.
  • Insured Shipments: All shipments are insured. Contact our customer
    service in case of loss or damage during transit.
  • Eco-Friendly Packaging: We strive to use sustainable packaging
    materials to minimize our environmental impact.

    Tracking Instructions
  • Tracking Information: After your order is shipped, you will receive an email with tracking details, including the shipping carrier and tracking number.
  • Track Your Order: You can track your order via our website. Enter your tracking number on our tracking page to view the status of your shipment.
  • Questions? Our support team is ready to assist with any questions about tracking your order.

    Missing Items Procedure
  • Reporting Missing Items: Contact our customer service within 7 days of receiving your package via sales@ardelarts.com
  • Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

    Return Policy
  • Returns: Returns are accepted within 30 days of the delivery date.
  • Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
  • Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, We will cover the return shipping costs.
  • Refund: Refunds are processed within 7 business days of receiving the
    return and are issued to the original payment method.

    Restocking Fee
  • No Restocking Fee: We Are not charge a restocking fee for any returns.

    Return Delivery Costs
  • For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
  • For Customer Remorse: The actual cost of return delivery will be charged to the customer. This applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.
  • Business Ardel Arts
  • Phone:+1 (702) 528-7199
  • Email: sales@ardelarts.com
  • Business Address: 5055 South Fort Apache Road unit 327, Las Vegas Nevada 89148, United States

Hours of Operation: 9:00 AM to 5:00 PM, Monday to Friday, (GMT- 06:00) Central Standard Time (Chicago)
Thank you for choosing us, we’re excited to bring our premium goods to you!